CAC: February 27th 2017

Mayfield Village Citizens Advisory Committee
Meeting Minutes
Feb 27, 2017

The Citizens Advisory Committee met on Monday, Feb 27, 2017 at 7:00 p.m. at the Civic Center.

Present: Bob Haycox (Chair), Lorry Nadeau, Rosemarie Fabrizio, Merv Singer, Mary Salomon, Allen Meyers, Loretta Williams, Joanna McNally, Sara Calo, Marilyn LaRiche-Goldstein, and Steve Schutt

Absent: Sandy Batcheller, Paula Lear, Patricia Russo, Mary Singer, and Kay Phillips

Also Present: Patsy Mills (Council Representative), Steve Jerome (Council Member), Richard Edelman (Chief of Police), Toni Wilson (Dispatch Supervisor), and Diane Wolgamuth (Director of Administration)

Approval of Minutes

Mr. Haycox opened the meeting and asked if there were any additions or changes to the minutes of Jan 30, 2017, previously provided to the Committee.  There were none and the minutes were approved as written.  Mrs. Mills administered the oath of office to member Mary Salomon.

Presentation by Chad Salahshour of 911 Cellular

Mr. Salahshour introduced himself, describing that he is a current Village resident on Hanover Drive and has lived in the Village, on and off, for the past 27 years.  He is an active auxiliary police officer in Bentleyville and taught at the Police Academy. 

Mr. Salahshour stated that calling 911 from a cellular phone is a major killer in this country.  “Many people die when calling 911 on a cell phone as cell phones are not designed to accurately pinpoint the caller’s location.”  Mr. Salahshour explained that, currently, 911 calls from a cell phone are routed to Cuyahoga County.  The County asks questions to determine where the caller is located.  Then the call is placed on hold and transferred to the correct jurisdiction.  At that point, the questions have to be asked again.  Mr. Salahshour stated that if someone is having a heart attack, this can be an issue.  If the caller is unable to tell where he or she is calling from, the dispatcher will rely on the cell phone location, which is wrong 38% of the time.  Mr. Salahshour stated that over 800 agencies are using his App nationally.  He was approached by Cleveland State and Case Western Reserve Universities to work on this App, which is now being used by both. 

Mr. Salahshour stated that the software allows the caller to simply tap the icon on their smart phone to get help.  If the caller is within the geofence—the boundaries set up by the Chief--the call goes directly to Mayfield Village dispatch.  Within three seconds, the App knows the caller’s location and that location is updated every eight seconds.  There is also a mode that a caller can use if they are unable to speak that will alert the dispatcher that the caller is unable to speak, whether it be for physical or other reasons.  Mr. Salahshour stated that he feels that residents are very fortunate that the Village has its own dispatch center as the dispatchers know the community.  This tool helps the police locate the person in need of help faster.  Mr. Salahshour stated that he went to Washington for a National Security Agency meeting and they performed 2,000 location tests with a cell phone.  800 provided the wrong location, but when using the App, all location tests worked perfectly. 

Mrs. LaRiche-Goldstein asked about the size of the geographic boundary.  Mr. Salahshour explained that Chief Edelman and Dispatcher Wilson will be setting the boundaries.  “If the caller is within the boundary, they are immediately connected to Mayfield Village dispatch.”  Mrs. Salomon commented that setting the boundaries is clearly important to the App’s functioning.

Chief Edelman introduced Dispatch Supervisor Toni Wilson.  He described that it will be up to him and Dispatcher Wilson to determine the boundary locations.  He intends to set the boundaries beyond Mayfield Village, but is not yet sure how far.  He added that certain specific locations will be taken into consideration. 

Mrs. Salomon asked if other communities are using the App.  Mr. Salahshour stated that is currently being used mostly by Universities, University Hospital, and soon the Cleveland Clinic.  He added that if the call comes from outside the geofence, the call is routed to the closest dispatch location.

Mr. Meyers asked if the App needs to be on if the caller is in other cities.  Mr. Salahshour advised that global geofencing is an option at no additional cost.

Mrs. McNally described a recent situation where she was driving with her daughter and saw a car traveling on the highway with the passenger door wide open.  The car was swerving and behaving erratically.  She called 911 and was transferred three times as she traveled through several communities.  Mrs. McNally asked if, this this type of situation, the caller would dial 911 or use the App.  Chief Edelman responded, “If you are in Mayfield Village, hit the app.  If you are traveling outside Mayfield Village during the call, the App will know and alert dispatch to your location.”  Mr. Salahshour added, “If you are outside Mayfield Village, you can still use the App, but it will call the closest dispatch location.  I always recommend using the App.  It will sort the call to a local PSAP.  If the city you are in has the App, it will connect directly to their dispatch center.” 

Mrs. McNally asked how much data the App uses.  Mr. Salahshour stated, “Very little.  It is only on when you tap ‘Get Help’”.  Mr. Meyers asked if the App will flip the call to a Village dispatcher as the caller enters the Village.  Mr. Salahshour advised that would not be recommended as it would cause logistical issues with dispatch.

Mr. Haycox asked if the technology can be utilized by non-smart phone users.  Mr. Salahshour responded that it is currently only available for smart phones.  Mrs. Mills suggested that this information be included with the literature provided to residents. 

Mrs. Salomon asked how long the App has been in operation. Mr. Salahshour responded that it has been available for four years, has 1.8 million users and has just started to be used by cities.  Mr. Salahshour stated that he is working with the Village to reach residents about the availability of the App and he plans to attend Pancake Breakfast to sign up users and provide free t-shirts.

Mr. Salahshour described some of the other functions available with the App:

  • I-Report allows users to take a video or photo, tap send, and send the video or photo directly to the Police Department.  If there is a suspicious car parked in front of a house, the user can zoom in on the plate and send it to the Police.
  • Friend Watch allows users to tell up to three contacts when they are leaving home and when they reach their destination.  Every four minutes, the contacts will receive an updated text.
  • Mass Notification can send thousands of emergency or weather-related messages simultaneously.  Chief Edelman advised that the Village will be phasing out CodeRed.  Mrs. McNally asked how this will work for those without a cell phone.  Chief Edelman responded that Mass Notification will work with any type of phone or iPad.
  • Emergency Resources provide instantly available information on what to do in the case of a flood, accident, tornado, etc.
  • Where’s the Shuttle can be used to monitor when transportation is expected to arrive.
  • Crime Map will notify users when to avoid a location due to criminal activity, an accident, fire, etc.
  • Desk Top Panic Button is available for use in business locations.

Mr. Salahshour stated that the App is getting national attention and recognition.  When a user signs up for the App, he or she can include a medical profile so that emergency responders immediately know the user’s medical conditions.  The internal icon shows the floorplan of a home or building and the user’s actual location.

Mrs. McNally asked about the cost of the App and Chief Edelman advised that it is free to residents.  Mrs. LaRiche-Goldstein asked how many municipalities are using the App.  Mr. Salahshour stated that Mayfield Village will be the first one.  He believes that many cities have not yet grasped that 911 has issues. 

Mrs. Mills stated that she believes the 911 Cellular technology is unbelievable.  She thanked Chief Edelman for always trying to be a frontrunner and keep the Village on the cutting edge of technology.  Mr. Salahshour agreed, stated that Village residents are so fortunate.  “When you have one emergency in your lifetime, what safety forces do is so important.”

Mr. Haycox and the Committee thanked Mr. Salahshour for the presentation.

Council Update

Mrs. Mills asked Chief Edelman to explain the recent increase in SPAN dues that have been approved by Council.  Chief Edelman described that SPAN is the Suburban Police Anti-Crime Network that has been in place since 1973.  It allows the five participating cities—Mayfield Village, Highland Hts., Mayfield Heights, Lyndhurst and Richmond Heights--to combine resources to provide specialized services like the Bomb Squad, SWAT, drug enforcement, etc.  The annual $14,000 in dues has been increased to $18,000 as the result of a marked increase in opiate deaths in the area.  The County is unable to handle the load, so SPAN is going to handle it for the five communities.  The increase will allow SPAN to hire a fulltime officer.  SPAN has applied for a grant to hire a second officer.

Mrs. Salomon stated that Mayfield Village’s problems aren’t as big as in some other cities and asked why all five cities are paying the same amount.  Chief Edelman responded that we all share in the resources provided.

Mrs. Mills reported on the following items:

  • The Village received a grant from the Cuyahoga County Planning Commission to provide professional planning assistance to update the Village’s Master Plan
  • Garry Regan has been hired to coordinate activities with the new Recreation Director, Shane McAvinew, at The Grove and other venues.  The Grove Committee has been dissolved and has become combined with the Parks & Recreation Board.
  • The Cleveland Institute of Music is performing on March 23 and April 20 in Reserve Hall.  Mrs. Mills encouraged everyone to attend these excellent concerts.
  • Memorial Day will be celebrated at Whitehaven Cemetery on May 28 at 1 p.m.
  • Pancake Breakfast is on Sunday, May 14 at the Service garage.
  • Cruise Night will be brought back to the center of town on June 10 and July 4th fireworks on July 1 will remain down at the soccer fields.
  • There will be four evening gazebo concerts this summer and two lunchtime concerts.  Local restaurants are expected to serve food out of the Community Room.
  • There will be four evening gazebo concerts this summer and two lunchtime concerts.  Local restaurants are expected to serve food out of the Community Room.
  • NOPEC will be at the Community Room on 3/29 at 1:00 p.m.  Residents should bring their bills and their questions.
  • The Village is purchasing two homes at 586 and 570 SOM to create a storm water basin to alleviate flooding on Beta Drive.
  • Conditional Use Permits for 23 businesses in the Village were renewed.
  • Shred Day is May 13.

Upcoming Events

Ms. Wolgamuth advised that Mrs. Mills had covered all upcoming events.  Mr. Haycox provided dates for the Committee’s next three meetings:

  • March 27 @ 7:00 p.m. – presentation regarding Metroparks history and projects.
  • April 24 @ 7:00 p.m. – Grove Update & potential presentation by The Gathering Place.
  • May 22 @ 6:30 p.m. – Early meeting followed by Town Hall meeting in Reserve Hall regarding Village finances at 7:00 p.m.

Other Matters

Steve Jerome reported that he has been asking for years that the pool be open and free to residents on fireworks day.  This year, he believes that is going to happen.

Mr. Jerome also advised that he has spoken with the Village Engineer, Tom Cappello, about the intersection at Highland & SOM.  Specifically, traffic going into Aintree North gets blocked.  Mr. Cappello is looking into the cost and feasibility of altering the intersection with a median triangle. 

Mrs. Mills reported that the gas company is currently checking meters in the area. They do this every three years.

The meeting was adjourned at 8:30 p.m.